Super Ace Terms & Conditions – A Complete Guide for Malaysian Members

1

Acceptance of Terms & Conditions

Welcome to Super Ace, an online casino platform operating under the domain superace-vip.com. These Terms & Conditions constitute a legally binding agreement between you as the user ("Member") and Super Ace as the platform operator.

By accessing, registering, or using any part of Super Ace's services — including slots, live casino, baccarat, blackjack, poker, lottery, and Sports Betting such as badminton and football — you confirm that you have read, understood, and agreed to be bound by all terms set out here.

Super Ace reserves the right to modify, add to, or amend these Terms & Conditions at any time without prior notice. Changes take effect immediately upon being published on this website. It is your responsibility to review this document periodically. Continued use of the Super Ace platform following any changes constitutes your acceptance of those changes.

2

Member Eligibility

To register and use Super Ace's services, you must meet all of the following eligibility requirements:

• Age: You must be 21 and above at the time of registration. Super Ace takes its responsibility to prevent underage gambling seriously.
• Location: You must be located in a jurisdiction where online gambling is permitted. Members are responsible for ensuring their participation complies with local laws.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• Non-staff: Super Ace staff, their immediate family members, and business partners are not eligible to register as members or use the platform's services.
• Active account: You do not have a previously suspended or terminated Super Ace account due to a terms violation.

3

Account Registration

Creating a Super Ace account is simple and free. However, there are a few important rules you must follow:

• One account per person: Each individual is only permitted to hold one (1) Super Ace account only. Holding multiple accounts is a serious violation and may result in the closure of all associated accounts and forfeiture of balances.
• Accurate information: You must provide truthful, accurate, and up-to-date information during registration, including your full name, phone number, and any other required details. False information is grounds for immediate account closure.
• Password security: You are solely responsible for keeping your account password secure. Super Ace will not be held liable for any losses arising from unauthorised access due to your own negligence.
• Account verification: Super Ace reserves the right to request identity verification documents (KYC – Know Your Customer) at any time, particularly before processing withdrawals that exceed a certain limit.
• Update information: It is your responsibility to keep your account information up to date whenever changes occur, particularly your phone number and payment method.

4

Deposit & Withdrawal

Super Ace supports a range of payment methods popular among Malaysians for your convenience:

4.1 Supported Payment Methods

4.2 Deposit Rules

• The minimum deposit amount is RM30 for all e-wallet methods and RM50 for FPX.
• Super Ace does not charge any fees for deposits. However, payment providers may apply their own transaction fees.
• Deposits must come from a payment method registered in your own name. Super Ace reserves the right to reject deposits from third-party accounts.
• All deposits are in Malaysian Ringgit (RM/MYR).

4.3 Withdrawal Rules

• The minimum withdrawal amount is RM50.
• Withdrawals will be processed to the same payment method used for the deposit, in accordance with the source of funds principle.
• The standard withdrawal processing time is 30 minutes to 2 hours on business days. Withdrawals exceeding RM5,000 may be subject to additional verification.
• Super Ace reserves the right to request identity verification documents (KYC) before approving a first withdrawal or any withdrawal of a significant amount.
• Bonus credits cannot be withdrawn directly — they must first be used for gameplay in accordance with the stipulated rollover requirements.

5

Bonus & Promotions

Super Ace offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms stated in each offer.

5.1 General Bonus Terms

• Rollover requirements: All bonuses carry rollover requirements that must be met before any withdrawal is permitted. The rollover terms for each bonus are clearly stated in the relevant promotional terms.
• Valid period: Each bonus has a validity period that must be observed. Expired bonuses will be automatically forfeited without notice.
• One active bonus at a time: By default, only one active bonus is permitted at a time unless otherwise stated.
• Bonuses are non-transferable: Bonuses cannot be transferred between accounts or converted directly into cash.
• Bonus confusion: In the event of any discrepancy between a displayed offer and these terms, these terms shall prevail.

5.2 Welcome Bonus

• Welcome Bonus up to RM888 available to new members making their first deposit.
• This bonus is only available to members making their first deposit using a valid Malaysian payment method.
• Rollover requirements and bonus withdrawal limits are stated on the relevant promotions page.
• Super Ace reserves the right to withdraw this offer at any time without prior notice.

5.3 Bonus Abuse

Super Ace takes any attempt to abuse the bonus system seriously, including but not limited to:

• Creating multiple accounts to claim bonuses repeatedly
• Hedge betting using separate accounts
• Using automated software or bots to exploit promotions
• Providing false registration details to claim bonuses

Any account suspected of bonus abuse will be suspended immediately, and all related bonuses and winnings will be forfeited.

6

Game Rules

Super Ace offers a wide range of game categories including slots, live casino (baccarat, blackjack, roulette), card games (poker), lottery, and Sports Betting. Each category has its own specific rules.

6.1 General Game Rules

• Final decision: All game results recorded by the Super Ace server are final and binding, unless there is clear evidence of a system malfunction.
• Technical disruptions: In the event of a technical disruption during gameplay, Super Ace will use server data to determine the outcome. Incomplete rounds will either be refunded to the player or settled at Super Ace's discretion.
• Minimum and maximum bet limits: Betting limits for each table and game are clearly displayed within the game interface.
• Use of assisted tools: The use of automated software, bots, or any tools that provide an unfair advantage is strictly prohibited.

6.2 Sports Betting

• Sports Betting at Super Ace covers badminton, football (Malaysia Super League, EPL, and other international leagues), e-sports, tennis, and a wide variety of other sports.
• Odds displayed are valid at the time the bet is placed. Any odds changes after a bet has been confirmed will not affect that bet.
• Super Ace reserves the right to void a bet in the event of a technical error in odds calculation, or if the relevant event is cancelled or postponed, in accordance with our Sports Betting policy.
• Live (in-play) betting is subject to additional rules stated in the Sports Betting section of the platform.

7

Account Suspension & Closure

Super Ace reserves the right to suspend or close any member account at any time for the following reasons:

• Breach of Terms & Conditions: Any intentional or repeated breach of the rules set out in this document.
• Fraud or Misconduct: Including the use of false information, identity fraud, or any other unlawful activity.
• Money Laundering: Any activity suspected of involving money laundering will be reported to the relevant authorities and the account will be frozen immediately.
• Bonus Abuse: As stated in Section 5.3.
• Member Requests: At a member's own request, their account may be closed at any time by contacting our customer support team.

In the event of account closure due to a violation, Super Ace reserves the right to forfeit all bonus balances and winnings obtained through illegitimate means. Valid deposit balances (real money, excluding bonuses) will be returned to the original payment method once the investigation is complete.

8

Limitation of Liability & Disclaimer

Super Ace provides its services on an "as is" basis. We make no guarantee that the platform will operate uninterrupted or be free from technical errors.

• No guarantee of winnings: Super Ace does not guarantee that you will win money from any game. All games carry financial risk, and losses are a real possibility.
• Service disruption: Super Ace is not liable for any losses arising from technical disruptions, system maintenance, or events beyond our control (force majeure).
• Compensation limit: Under no circumstances shall Super Ace's maximum liability to any member exceed the total net deposits made by that member in the 30 days preceding the claim.
• Member responsibilities: Members are fully responsible for all activities that occur under their account, including unauthorised access resulting from their own negligence.
• Applicable law: These Terms & Conditions are governed by the applicable laws of the jurisdiction in which Super Ace operates.

9

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the service Super Ace, our team is ready to assist.

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