Your privacy is our priority at Super Ace. This document clearly outlines how we collect, use, store, and protect your personal information. We are committed to complying with the Malaysian Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
PRIVACY POLICY SUMMARY – Key Things You Need to Know
This Privacy Policy applies to all users of the Super Ace platform, including the superace-vip.com website and all related services. By using our platform, you consent to the collection and use of information as described herein. This Policy may be updated from time to time — you will be notified via email or an in-platform notification if any significant changes are made.
Welcome to Super Ace (superace-vip.com). We, the management of Super Ace, take your privacy and personal data security very seriously. This Privacy Policy is provided to inform you about our practices for collecting, processing, storing, and protecting the personal information you provide to us when using this platform.
This document is prepared in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia. We are committed to ensuring that your privacy rights as a Malaysian user are fully respected and protected in every aspect of our operations — whether you are playing slots, using a Live Casino table, betting on badminton or Malaysia Super League football matches, or simply browsing our platform.
By registering an account or continuing to use any of the services Super Ace, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Super ace will not sell, rent, or trade your personal information to any third party for marketing or other commercial purposes without your explicit consent.
Super Ace collects various types of information depending on how you interact with our platform. We only collect what is strictly necessary to provide the services you request.
| Data Type | Example | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth | Mandatory |
| Contact Information | Phone number, email address | Mandatory |
| Financial Information | Payment methods (DuitNow, TNG, GrabPay, Boost, ShopeePay, FPX) | For transactions |
| Verification Documents | Copy of IC/passport (for KYC) | When required |
| Password | Stored in encrypted hash form | Mandatory |
Super Ace not collect credit/debit card information directly. All payments are processed through secure third-party payment gateways that comply with PCI-DSS security standards.
Super Ace uses the personal information collected solely for the following purposes. We will not use your data for any other purpose without obtaining your consent first.
You may opt out of promotional emails or notifications at any time by contacting our support team or using the "unsubscribe" link included in every promotional email.
Super Ace understands how sensitive your personal information is. Our policy is to sell or trade your personal data to any third party. However, under certain limited circumstances, we may share your information as follows:
We only share the minimum necessary data with third-party service providers who help us operate, including:
All of these third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Super Ace may disclose your personal information when required by Malaysian law or a valid court order, including to:
We will notify you of any data disclosure requests (unless prohibited by law) before disclosing your information to the relevant authorities.
Super ace invests seriously in security infrastructure to ensure your personal data is always protected against unauthorised access, data breaches, or misuse.
While we take all reasonable precautions, no security system is 100% foolproof. Super Ace cannot guarantee the absolute security of information transmitted over the internet, but we are committed to protecting your data using the latest available technology.
Super Ace uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies at any time through your web browser settings. Please note that deleting essential cookies may affect the functionality of the Super Ace platform.
As a Malaysian resident, you have certain rights under the Personal Data Protection Act 2010 (PDPA) regarding your personal information held by Super Ace. We fully respect and uphold these rights.
You have the right to request a copy of the personal information we hold about you at any time.
You have the right to request correction of any personal information that is inaccurate or incomplete.
You may request the deletion of your personal data, subject to applicable legal requirements.
You may object to the processing of your data for direct marketing or profiling purposes.
You have the right to receive your data in a machine-readable format for portability.
You may request that we restrict how we use your data under certain circumstances.
To exercise any of the above rights, please contact our Data Protection Officer at privacy@superace-vip.com. We will process your request within 30 working days upon receiving a complete request.
Super ace will retain your personal information for as long as your account remains active or as long as it is needed to provide services to you. We will also retain and use your information as necessary to fulfil our legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Throughout active account + 5 years | Legal Requirements |
| Transaction History | 7 years | Accounting & tax requirements |
| KYC Documents | 5 years after account closure | AML/KYC Compliance |
| Activity Logs | 2 years | Security & analytics |
| Communication Data | 3 years | Customer support records |
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures. Deletion is carried out in a manner that ensures the data cannot be recovered.
If you close your super ace account, we will initiate the data deletion process within 30 days, except for data that must be retained for legal compliance purposes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Super Ace handling your personal information, our team is ready to assist.
Useful links related to Super Ace's policies and terms:
We invest in data security not because we are required to — but because we genuinely care about your trust.
Your data is protected with 256-bit SSL encryption — the same standard used by major Malaysian financial institutions and banks. No third party can intercept your information during transmission.
Super Ace fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a Malaysian are respected in every aspect of our data management operations.
Our strictest policy — we will never sell, rent, or trade your personal data to any party for marketing purposes without your explicit consent.
You can access, correct, or request deletion of your data at any time. Limiting promotional communications is also straightforward via your account settings.
Your data is stored in certified data centres with strict physical and digital access controls, automated backup systems, and protection against DDoS attacks and other cyber threats.
Our data security systems and procedures are regularly audited by independent security experts to identify and address vulnerabilities before they become issues.
Your privacy and security are our top priority. Register now and enjoy 500+ games with complete peace of mind. Welcome Bonus up to RM888 is waiting for you!
Your data is protected by SSL 256-bit & Malaysia's PDPA · For players aged 21 and above only